Seasoning Warehouse does NOT accept returns of any edible products. A 20% restocking fee and the shipping charges to and from our warehouse will be applied to candy received back at our warehouse due to an undeliverable address or customer refusal of packages.
Since food products cannot be returned, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please contact us before you place your order):
- Taste: Manufacturers sometimes change their recipes, and your taste buds change too.
- Color: Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.
- Brand Variance: Different brands of seasoning vary in consistency, texture, appearance, etc. So, the same types of seasonings made by different brands will not always taste the same.
- Mistakes: Double check your online order before hitting that submit button!
Of course, if we make any mistakes with your order, we will take full responsibility.
REFUSAL OF PACKAGE:
If you refuse your delivery all original and return shipping costs will be charged to the purchaser's original form of payment along with a 20% restocking fee.
CANCELLATIONS:Please contact us at
[email protected] to request cancellation of your order.
If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages).
INCORRECT SHIPPING ADDRESS:
If the customer provides the wrong address when placing an order, the following will apply:
-If the order is returned to Seasoning Warehouse in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee.
-If the package is returned to Seasoning Warehouse but the contents are damaged or if the package is lost: No refunds.
-If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged fee from the carrier (varies).
INCORRECTLY ORDERED ITEMS:
In order for credit to be received for incorrectly ordered items, the product must be returned, at purchaser’s expense, to our return address listed above, and must be in the same condition as it was received.
All returns caused by customer error may be subject to a twenty (20) percent restocking fee.
Merchandise must be returned, at purchaser's expense, in the same condition as it was received and it is up to the purchaser to choose a return delivery method that best suits their needs.
Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.
SEASONAL ORDERS:
Due to the limited quantity of seasonal seasonings, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non returnable.
MISSING ITEMS:
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by carrier tracking.
ORDERS WITH INCORRECT MERCHANDISE:
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion.
